TERMS AND CONDITIONS
Sangam Point will provide the Services to you under this Agreement. The Services constitute the provision of a technology platform that enables you, as a user of the Sangam Point Website to (a) arrange and schedule home-based services with independent third-party providers of those services, who have an agreement with Sangam Point or its affiliates (“Third-Party Providers”); and (b) facilitate payments to Third Party Providers for the services and receive receipts for those payments.
The Services are made available solely for your personal, non-commercial use unless Sangam Point has agreed with you otherwise in a separate agreement. You acknowledge that Sangam Point does not provide home-based services and that all such home-based services are provided by independent third-party contractors who are not employed by Sangam Point or any of its affiliates. Sangam Point accepts liability for the Services and the Sangam Point Platform that it provides to you subject to these Terms. Third-Party Providers are responsible for the services they provide to you.
Subject to your compliance with these Terms, Sangam Point grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) access and use the Sangam Point Platform on your device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Sangam Point and Sangam Point’s licensors.
You may not: (i) remove any copyright, trademark, or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Sangam Point; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
Provision of the Services.
You acknowledge that portions of the Services may be made available under Sangam Point’s various brands or request options. You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of Sangam Point’s subsidiaries and affiliates; or (ii) independent Third-Party Providers.
The Services and all rights therein are and shall remain Sangam Point’s property or the property of Sangam Point’s licensors. Neither these Terms nor your use of the Services conveys or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Sangam Point’s company names, logos, product and service names, trademarks or services marks or those of Sangam Point’s licensors.
- YOUR USE OF THE SERVICES
To use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account“). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account unless a specific Service permits otherwise. Account registration requires you to submit to Sangam Point certain personal information, such as your name, address, mobile phone number, and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Sangam Point in writing, you may only possess one Account.
User Requirements and Conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, you may be asked to provide proof of identity or another method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity or other methods of identity verification.
Sangam Point prohibits discrimination against Third-Party Providers based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes, but is not limited to, any refusal to accept services based on any of these characteristics. If it is found that you have violated this prohibition you will lose access to the Sangam Point platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible.
By creating an account, you agree that the Services may send you text (SMS) messages as part of the normal business operation of your use of the Services. You may opt out of receiving text (SMS) messages from Sangam Point at any time by informing Sangam Point of your decision to stop receiving such text (SMS) messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
- 4. PAYMENT
You understand that use of the Services may result in charges to you for the services you receive from a Third Party Provider (“Charges“). After you have received services obtained through your use of the Service, Sangam Point will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider.
Sangam Point shall charge you a convenience fee (“Fee”) for the Services provided by Sangam Point to you. The Fee may be charged from you at the time of booking of services on the platform or upon the completion of service.
Such Charges and Fees will be inclusive of applicable taxes where required by law. Charges and Fees paid by you are final and non-refundable unless otherwise determined by Sangam Point or required by the relevant Consumer Law legislation. Under the relevant Consumer Law legislation, you may be entitled to a refund for a major failure of the Services, or other remedies for a minor failure. You retain the right to request lower Charges or Fee from a Third Party Provider for services received by you from such Third Party Provider at the time you receive such services. Sangam Point will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service.
All Charges and Fees are due immediately and payment will be facilitated by Sangam Point using the preferred payment method designated in your Account, after which Sangam Point will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid, or otherwise not able to be charged, you agree that Sangam Point may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and Sangam Point, Sangam Point reserves the right to establish, remove and/or revise Charges for any or all services obtainable through the use of the Services at any time in Sangam Point’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Sangam Point will use reasonable efforts to inform you of charges that may apply, provided that you will be responsible for charges incurred under your Account regardless of your awareness of such Charges, Fees, or the amounts thereof. Sangam Point may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services obtained through the use of the Services, and you agree that such promotional offers and discounts unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services from a Third Party Provider at any time before such Third Party Provider’s arrival, in which case you may be charged a cancellation fee. Additionally, the applicable taxes (whether direct or indirect) that are liable to be charged/ deducted on the cancellation fee will be charged to you by Sangam Point.
Further, Sangam Point may from time to time offer subscription packages to you, wherein, in exchange for monetary consideration, additional benefits such as discounted services from Third Party Providers will be made available to you. The said benefits will only be available for a limited period as may be agreed with you in advance.
This payment structure is intended to fully compensate the Third Party Provider for the services provided. Sangam Point does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Sangam Point (on Sangam Point’s website, in the Application, or Sangam Point’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services provided is not intended to suggest that Sangam Point provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.
It is clarified that the charges (respectively) shall be made only for the services provided by the Third Party Provider to you and for the Services provided by Sangam Point to you.
SMS Terms and Conditions
I hereby authorize give consent to Sangam Point. to send me, either through itself or through any third-party service provider, from time to time various information/alerts / SMS other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with National Do Not Call Registry/ listed in National Customer Preference Register or not. I also confirm that by sending any of such messages/calls, I will not hold Sangam Point. Its third party service provider liable / institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time. It will be auto-renewed every month and if you want to stop this service please write an email to firstname.lastname@example.org before the due date and call our support number at +91-9453203053 also the amount is debited from the account it will not be refunded.
Sangam Point may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by contacting email@example.com